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JOB OPENINGS

Graduate Engineer Trainee(fresher)

JOB DESCRIPTION:

Receive inbound calls and ensure that cases and interactions are logged correctly in CRM
Ensure security verifications are carried out per company policies and procedures
Resolve customer queries, ensuring that a high standard of customer service is maintained
Place outbound calls to customers when required in line with Client / Company guidelines
Utilise up-sell opportunities under Prefer-to-Refer and / or other Client driven sales programs.
Work productively whilst maintaining exceptional call/data quality standards in line with targets
Contribute to the team through open and regular communication with peers / supervisors
Adhere to all company or departmental policies and procedures (personnel and operational)
Keep process, technical, operational and sales knowledge (of self) maintained / updated
Maintain regular and punctual attendance in line with company policies and procedures
Minimise customer complaints and escalations by providing exceptional service and call control
Report all technical equipment (computer, phone, network) issues to team leader
Perform other duties commensurate with the post as per Client and Management guidelines

Mandatory documents to be carried at the time of interview:
1. Updated Resume
2. All Marks Cards (10th , 12th / Graduation) with Provisional Degree Certificate.( BE / B.tech candidates below 60% can apply)
3. Work Experience Documents (Relieving/ Experience Letter and Last 3 Month salary slips)
4. PAN Card
5. Aadhar Card/ Voter ID.

Note: Candidates Failing to carry any of the above documents will not be processed for Interview Rounds.

Ms Veera
Talent Acquisition
+91 9848186832
NIIT Limited, India | www.niit.com

Salary: INR 1,50,000 - 2,50,000 P.A.

Industry:BPO / Call Centre / ITES

Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations

Role Category:Voice

Role:Associate/Senior Associate -(NonTechnical)

Employment Type: Permanent Job, Full Time

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